Política de reservas y cancelación

Reservation and cancellation policies

1. You can pay the reservation at the time of managing it through a bank card or Paypal. If you prefer to pay through the payment link up to 48 hours before your arrival, check the option PAY ON ARRIVAL at the time of your reservation through our website www.casadelunaysol.com. In case of booking through other platforms, the payment conditions will be those imposed by them.

2. At the time of booking and 48 hours before arrival, an email will be sent with a link for card payment. From 48 hours before arrival, the reservation cannot be canceled at no cost to the client, except for duly justified reasons of force majeure, and the payment of the amounts will be subject to the criteria of Casa de Luna y Sol.

3. If it is canceled after that date, the amount corresponding to a full night will be charged for every ten reservations or the corresponding fraction thereof, except for non-refundable rates, which will be charged the full amount. If the client does not show up or does not cancel the reservation in time, the full night will be charged.

4. For more information about cancellation and reservation policies you can see: BOJA DL 13/2020.

5. In the event that the reservation charge on the card is denied during the payment process, the customer will have the option of including a different card. In case of not finally making the payment of the reservation within the indicated deadlines, the same will be canceled, without obligation to notify the client again through any support and automatically releasing the reservation so that it can be hired by other clients.

6. Along with the reservation confirmation, a link will be sent for the automatic process of identification of the guests (online check-in) OF MANDATORY LEGAL COMPLIANCE. Required for automatic submission of guest data to the national police. If said identification is not made at the time of receiving the email with the reservation confirmation, Casa de Luna y Sol will send a new notice to remind the client of the legal need to provide their data. Casa de Luna y Sol will always try, through e-mails, for the client to carry out the online identification. Begging that, in the event of any difficulty in carrying out the same, you contact the helpline so that we can resolve the incident. In the event that the identification is not formalized by the guests within the established deadlines before entering the accommodation, the RESERVATION will be CANCELED, without obligation to notify the client again through any support and automatically releasing the reservation so that can be hired by other clients. In the event that the reservation is NON-REFUNDABLE, the client will lose the option of recovering the amount paid for it, since it is a legal imperative to provide the guests' data. For the rest of the reservations, the same criteria of cancellations due to uncollection of the reservation that has been mentioned above will be followed.

7. One hour before arrival, an access code will be sent to the client, which will allow them to access at the time established for check-in, at 1:00 p.m., both to the interior of the establishment and to the contracted and assigned rooms and that They will be perfectly numbered both in the reservation and upon arrival at the doors of the same.

8. In the case of reservations on the day and in general in less than 48 hours before, all this process previously described in the previous sections, will undergo modifications related to the collection, the identification process and the sending of the codes. Each of the actions is subject to the moment in which the reservation is made by the client. In any case, the criteria regarding collection, identification and access by customers, and cancellations by Casa de Luna y Sol, being the same as in the previous sections. Only being modified, in all of the above, the term in which each of the actions will be developed.

9. The code is for the exclusive use of the users of the contracted room. And it is the user who is responsible for maintaining due privacy during their stay at the establishment.

10. We recall the obligation on the part of the guests to comply scrupulously with the access hours to the establishment, set at 1:00 p.m., except, obviously, for reservations on the same day after that time. And also with the departure time, set at 12.00. Access codes will cease to be valid at that time. The codes will be activated one hour before 1:00 p.m., except in the case of reservations after that time, which will be made 5 minutes after the confirmation and payment of the reservation. And they will be deactivated at 12 noon and you cannot use them from that moment on.

11. After the client's departure, the invoice corresponding to the stay will be sent by email.

12. Smoking is totally prohibited in the entire establishment. There are very sensitive smoke detectors and fire prevention systems, intended for the prevention of fires, which can be affected if this standard is not complied with. Furthermore, this prohibition is supported by law. The establishment reserves the right to cancel the services contracted by the client without payment or compensation of the same if these rules are not met. In the event of causing damage to property or to third parties, Casa de Luna y Sol will claim the expenses generated in the event of having to relocate the new clients and all the expenses, if any, destined to face material damages, repairs, possible claims , lawsuits and / or damage to the image.

13. Although we love them, pets or any other type of animal are not allowed in the establishment. It has been decided to opt for this solution due to the characteristics, dimensions and operation of the establishment. The establishment reserves the right to cancel the services contracted by the client without payment or compensation of the same if these rules are not met. In the event of causing damage to property or to third parties, Casa de Luna y Sol will claim the expenses generated in the event of having to relocate the new clients and all the expenses, if any, destined to face material damages, repairs, possible claims , lawsuits and / or damage to the image.

14. During their stay, the user must behave according to the basic and reasonable rules of conduct, ensuring the integrity of the constructive, decorative, functional and accessory elements as well as the contents of the accommodation. The establishment reserves the right to cancel the services contracted by the client without payment or compensation of the same if these rules are not met. 15. Any damage caused by inappropriate, irresponsible or malicious use or conduct on the part of the users included in the reservation will be economically and judicially claimed from the user responsible for the reservation. The establishment reserves the right to cancel the services contracted by the client, without payment or compensation of any of them.

16. The rooms are for maximum use for two people in rooms 1, 2 and 3. And for two people and a baby, from 0 to 2 years old, in the case of requesting the extra crib in room number 4. And in In any case of the above, minors under 16 years of age will not be able to sleep without the accompaniment and supervision of an adult in the rooms. The establishment reserves the right to cancel the services contracted by the client if these rules are not met, without payment or compensation thereof. In the event of causing damage to property or to third parties, Casa de Luna y Sol will claim the expenses generated in the event of having to relocate the new clients and all the expenses, if any, destined to face material damages, repairs, possible claims , lawsuits and / or damage to the image.

17. The extra cot is an extra subject to availability, as it is only available for our room number 4 for reasons of space. Its cost is free throughout the stay. You just have to request it when you book that room by checking the corresponding option on the reservations page.

18. The Late check-out service is an extra, whose cost is € 15 with departure until 3:00 p.m. and € 20 with departure until 5:00 p.m., subject to the availability estimated by the establishment. Late check-out will never be extended beyond 5:00 p.m. on the day of departure. And the client must confirm with Casa de Luna y Sol the availability of the same through a telephone call to the contact telephone number at least one hour before departure.

19. The common rest rooms are freely available to users, maintaining due and reasonable rules for the use of the spaces and everything contained therein. The establishment reserves the right to cancel the services contracted by the client if these rules are not met, without payment or compensation thereof.

20. The establishment's own elements such as electrical appliances, household goods and kitchenware may not be used. Except for those provided by the establishment, which at all times will be perfectly identified for use and placed in accessible areas for users. The establishment reserves the right to cancel the services contracted by the client if these rules are not met, without payment or compensation thereof.

21. Adults and / or guardians are ultimately responsible for any action by a minor or any person with difficulties to fend for themselves independently, within the establishment. Advising not to leave minors or people with difficulties to fend for themselves autonomously and without the supervision of an adult and / or guardian at any time, being both adults and guardians responsible for the payment of any damage. caused by inappropriate, irresponsible or malicious use or conduct thereof.

22. Casa de Luna y Sol undertakes, in case of not being able to meet the commitment to provide accommodation to clients with a paid reservation, to accommodate them in an establishment of the same or higher category, provided there is availability, and the closest possible distance from our establishment. Maintaining the contracted services to the extent that the new establishment offers them, a compensation of 5% of the total reservation being reimbursed if the latter could not be carried out. In addition, accommodation cannot be guaranteed either in its own facilities or in other substitutes of the same or higher category if there are causes beyond Casa de Luna y Sol, natural disasters, restrictions, regulations, states of exception or of any other type not specified. here that prevents the normal development of the activity for which the establishment exists.

23. Check-in from 1:00 p.m. Check-out 12.00 hours maximum. In the event that the departure is not fulfilled at the stipulated time both in normal reservations and in the late check-out service, the accommodation reserves the right to charge an extra night to the client for each room not vacated. In case of causing damages to third parties, that is, to new clients who must access the rooms that have not been vacated, Casa de Luna y Sol will claim the expenses generated in case of having to relocate the new clients and all the expenses, if any , destined to face possible claims, demands or damage to the image.

24. The use of promotional codes is only valid for those clients who have received it from Casa de Luna y Sol or through the means authorized by it. Therefore, they are unique and non-transferable. The recipient of the code must be a guest and at the same time the person in charge of the total reservation during the stay. Casa de luna y Sol reserves the right to request additional documentation that justifies the use of the code to accept the reservation and, where appropriate, may cancel it without prior notice if it detects fraudulent use of it.

25. The rates, promotions and discounts require meeting the established age, mobility, dates, etc., required to be beneficiaries of the same. Casa de Luna y Sol reserves the right to request additional documentation to accept the reservation and, if applicable, may cancel it without prior notice if it detects any FRAUDULENT intention when making the reservation.

26. The client, once the reservation is made, accepts these cancellation policies and rules of use, and confirms their knowledge. as well as the regulations for internal use of Casa de Luna y Sol, which is available at all times at the establishment and also through the links on the web www.casadelunaysol.com.